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Purchasing & Orders

Is the Neocape available in different countries?

Yes! We can deliver to many countries directly for orders placed through our online shop. But if you’d like to find out about the distributors we have globally or to see if there’s a distributor in your country, please visit our distributors page or contact us on

Do you offer discounts on large orders?

Yes, if you are ordering 25 or more gowns (mixed styles is fine) then we offer a 15% discount. Please contact us directly on 01243 573417 or email to arrange this volume discount. Otherwise, we do offer a show price at the trade shows we attend each year. Keep in touch with our social media to see where and when.

Returns Procedure

We want you to be totally happy with your Neocape purchase and the service you receive from us. The Neocape should last at least 12 months when used correctly. If the Neocape fails due to a manufacturing defect within 3 months, a refund or replacement will be given. To facilitate this, please contact us via email with your order details and images of the damaged item. This is the standard warranty from Thesis Technology Products Ltd and does not affect your statutory rights.


What are the washing instructions for the gowns?

Follow these care instructions to keep your gowns in the best condition possible. Wash on a cool setting of 30 degrees or lower. We also suggest not putting the gowns in with towels, as the collar might get twisted and damaged by them. Do not tumble dry the gowns. Once washed, leave them to air dry to maintain the cape and collar in optimum condition.

**Wash & Colour Gowns – these should be hand washed only and left to air dry.

What is unique about the Neocape collar?

Our unique collar design is revolutionising the hairdressing gown. The collar is made from neoprene and prevents hair or liquids going down clients’ necks. The Neoprene collar is built into all our gowns, it is gentle and comfortable and gives a professional finish to your client’s experience.

Are the capes colour safe?

Our gowns are Polytetrafluoroethylene (PTFE or Teflon) coated only so we would not recommend them for doing colouring work. Instead, you should use one of our polyurethane coated Wash & Colour Capes, specifically designed to be 100% bleach and tint proof.

Can you use neck tape with the gowns?

Yes, if for hygiene reasons you use neck tape, the gown will fit easily over the top. Please note that tape is not necessary to prevent hair and water going down the clients’ neck.  We also suggest using barber wipes or disinfectant spray on the collar between customers as alternatives to neck tape.

How much would it cost to have gowns personalised?

See our personalise page for information on how to personalise your gowns

What happens if I damage the collar?

See the Neocape User Instructions for more information.

Further Information

Do you attend any shows?

Yes, of course! We love having the chance to meet and speak to our customers face to face. We are at some of the leading industry events so if you’re also attending a show please contact us, we’d love to meet you!

Please note that the Neocape comes with full collar care and washing instructions.